Privacy policy

Durance Last updated: June 13th 2026

Durance operates this store and website, bydurance.com, including all related information, content, features, tools, products and services, in order to provide you with a premium shopping experience (the "Services"). Durance is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following:

  • Contact details — name, address, billing address, shipping address, phone number and email address
  • Financial information — payment card details, transaction information and payment confirmation
  • Account information — username, password, security questions and preferences
  • Transaction information — products viewed, added to cart or purchased
  • Communications — information included in customer support inquiries
  • Device information — browser type, IP address and unique identifiers
  • Usage information — how and when you interact with our website

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping and handling returns
  • Send order confirmations and account-related notifications
  • Provide customer support and respond to your inquiries
  • Send marketing communications — you may opt out at any time
  • Show relevant advertisements based on your browsing activity
  • Detect and prevent fraud and ensure secure transactions
  • Comply with applicable legal obligations

Discreet Billing

We understand that privacy matters. Your bank statement will show a charge from Durance or bydurance.com. All orders are shipped in plain, unmarked packaging with no external branding that indicates the contents.

How We Share Your Information

We may share your personal information with:

  • Shopify — our e-commerce platform provider
  • Payment processors — to securely handle transactions
  • Shipping providers — to fulfill and deliver your orders
  • Marketing partners — to support advertising, where permitted
  • Legal authorities — where required by applicable law

We do not sell your personal information to third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

Children's Data

Durance products are intended for adults only. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure. We recommend you do not share sensitive information via unsecured channels.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Receive a portable copy of your data

To exercise any of these rights, contact us at bydurance@outlook.com. We will respond in accordance with applicable law. You will not be discriminated against for exercising your rights.

If you reside in the EEA or UK, you may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including countries outside the European Economic Area. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: bydurance@outlook.com Address: Stjärntorget 2 Quick Office, 169 79 Solna, Sweden